Pavilion88 Privacy Policy — User Personal Data Protection
This page explains how pavilion88 collects, uses, stores, and protects the personal data of users in Malaysia. Please read it carefully to understand your rights as a user of our platform.
Updated: January 2026 | Applicable to all Malaysia users
1. Information We Collect
Pavilion88 collects several categories of personal information when you register, use the platform, or make a transaction. This collection is necessary to enable us to provide a secure, fast, and personalised service for Malaysia users.
The categories of information we collect include:
- Account information — your full name, date of birth, email address, phone number, and username provided during registration.
- Device and browser information — device type, operating system, phone model, IP address, browser type, and other technical data automatically transmitted by your device when accessing the platform.
- Local payment information (MYR) — deposit and withdrawal transaction details, including payment methods used such as TNG e-wallet, Maybank2u, CIMB Clicks, and others. Full account numbers are not stored directly by pavilion88 and are handled through secure payment gateways.
- Cookies & tracking data — login session details, language preferences, in-platform navigation history, and usage data that help us improve the user experience.
- Usage data — activity records on the platform, including access times, pages visited, bets placed, and interactions with game features.
2. How We Use Your Information
All information collected by pavilion88 is used solely for purposes related to delivering platform services and improving the user experience. We do not sell user personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Verifying identity and managing user accounts securely.
- Processing deposits and withdrawals in MYR accurately and promptly.
- Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Providing effective customer support when you reach out to our team.
- Sending important notifications related to your account, transactions, or policy changes.
- Meeting applicable legal and regulatory compliance requirements.
- Improving platform features and performance based on usage patterns.
3. Cookies & Session Tracking
Pavilion88 uses cookies and similar session-tracking technologies to ensure a seamless login experience and to keep platform features functioning correctly on your device.
Types of cookies we use:
- Session cookies — automatically deleted when you close your browser; used to maintain your login session.
- Preference cookies — stores your preferred language and display settings.
- Analytics cookies — collects anonymous usage data to help us understand how users interact with the platform.
You can manage your cookie settings through your browser, but disabling certain cookies may affect platform functionality.
4. Data Storage & Security
Pavilion88 user data is stored on protected servers and encrypted using SSL standards. Access to personal data is restricted to staff who require it solely to carry out their responsibilities.
The security measures we have in place include:
- SSL encryption for all communications between your device and our servers.
- Role-based access controls for internal staff.
- Continuous security monitoring to detect unusual activity.
- Regular data backups to ensure continuity of service.
Pavilion88 retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
5. Sharing Information with Third Parties
Pavilion88 does not share, sell, or transfer users' personal data to third parties for marketing purposes. However, there are limited circumstances where information sharing may occur:
- Payment service providers — required transaction information is shared with approved payment gateways to facilitate MYR deposit and withdrawal processing.
- Legal requirements — pavilion88 may be required to disclose information when mandated by court order, regulatory directive, or legal compliance obligations.
- Fraud prevention — in situations involving fraud investigations or unlawful activity, relevant information may be shared with the appropriate authorities.
In all of the above situations, only the minimum necessary information will be shared, and all third parties involved are required to comply with strict data protection standards.
6. User Rights & How to Contact Us
As a pavilion88 user, you have the following rights regarding your personal data:
- Right to Access — you have the right to request a copy of the personal data we hold about you.
- Right to Rectification — you may request corrections to any inaccurate or incomplete information in your account.
- Right to Erasure — you may request the deletion of your account and personal data, subject to applicable legal retention requirements.
- Right to Object — you may object to the processing of your data for specific purposes by contacting our support team.
For any enquiries, personal data requests, or concerns regarding this privacy policy, please contact the pavilion88 support team via:
Email: [email protected]
Our team will process your request within a reasonable timeframe. For general enquiries about your account or our services, you may also refer to FAQ page us.
Privacy Policy Changes
Pavilion88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements.
Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform following any changes constitutes acceptance of the updated policy.
We encourage you to review this page periodically to stay informed on how we handle your personal information transparently and responsibly.
Latest version: January 2026
Questions About Your Privacy?
Contact the pavilion88 support team by email or check our FAQ page for quick answers about your account and data privacy.